CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

Here is the latest information about how we are responding to the COVID-19 pandemic.

  • Can I still order fabric from Curtain Factory Outlet?

    Yes, we continue to serve customers online via our website. However, in line with Government instructions, we have closed our stores.

  • Are delivery times affected?

    Yes. Please do bear with us as we have chosen to slim down our online teams so that they can follow the Government's social distancing measures. We have also ensured that only staff who are individually driving in a safe environment and who are not putting themselves or others at risk are working in our warehouse. The reduced numbers of staff we are able to call on means that we will only be able to process orders on Monday and Thursdays. We would love to provide more speedy order dispatch but we don't want to put any member of staff at risk.

  • Are there any issues with stock?

    We have one of the largest stocks of fabric in the UK so we are confident that we can provide the majority of customers with the fabric that they want. However, many of the companies that make the fabric are now closed so there are supply issues with some fabrics. If you place an order for a fabric that we are not currently able to supply, we will contact you to advise. We are happy to provide a full refund or you can choose for us to deliver as and when the stock becomes available.

  • What are you doing to protect your staff?

    We have chosen to slim down our online teams so that they can follow the Government's social distancing measures. We have also ensured that only staff who are individually driving in a safe environment and not putting themselves or others at risk are working in our warehouse.

  • I have a question or query- how can I contact you?

    We in the process of transferring our phone numbers so that they can be answered by our customer service staff who are now working from home. Until we get this sorted, you are best emailing admin@curtainfactoryoutlet.co.uk