FAQ

  • Are your designer fabrics currents and perfects?

    As a general rule, all of our designer fabrics are current production and bought as one-off perfects with no guaranteed continuity offered.

  • Do you stock upholstery fabrics?

    A large amount of our stock is either upholstery weight or for dual purpose.

  • Do you provide an upholstery service?

    We provide a complete curtain making service, but not an upholstery service. We do keep the business cards of various local upholsterers whom we can recommend.

  • Can you source any particular fabrics at discounted prices?

    As a general rule, our fabrics in stock totalling in excess of 500,000 metres will by far represent the greatest value for money. We also offer a large selection of samples and books which customers can order from. As a last resort; we can then TRY to source any given fabric at a competitive price.

  • Do you flame-proof fabrics?

    For Curtaining and Domestic use we do a maximum price of £4.50+VAT per metre, for Contract it is £5.50+VAT per metre. A certificate will also be provided.

  • Do you wholesale / export goods?

    The largest part of our business are in fact shopkeepers, curtain makers and export customers, to whom we offer huge discounts for whole rolls and multiples thereof. We will ship goods to all over the world, recently including: Romania, New Zealand, Australia, Ghana, Nigeria, Uganda, Ireland, Spain and the USA. Please speak to Dave with any trade, wholesale and export requirements by emailing admin@curtainfactoryoutlet.co.uk or by phoning in on 020 8492 0093 and then choosing option 1.

  • Do your readymades come in all sizes?

    We hold an extensive range, but please be aware that ready-mades are mass produced in only three standard widths and drops; they prove highly economical and are usually only required for property lets, short term curtains and secondary rooms.

  • Do you offer measuring / fitting / making-up services?

    By appointment we can measure / fit / hang / install goods. Complete making-up service for curtains and blinds etc also available.

  • Do you deliver goods?

    We have vans available to deliver for trade customers and retail customers buying in bulk. We also use courier services for up to 20kg for UK and International deliveries. We also use shippers for export customers.

  • Do you offer an interior design service?

    We do; this is free and only available on site. Due to sheer volume of callers and visitors, our interior designers have no time available to visit customer properties.

  • How will I know my order has been received?

    You will receive an email of confirmation shortly after you place an order.

  • Can you supply a fabric that is not on your web site?

    Yes, please contact us by email or call our dedicated sales line to discuss with a member of staff.

  • How long will it take for my order to be delivered?

    We will despatch on the same working day if not the next day for a two day courier service for UK delivery.

  • What happens if I am out when the carrier delivers?

    If you are out when the courier tries to deliver the parcel the driver will leave a card with instructions on how to rearrange delivery at a suitable time, however, if the couriers do not hear from you they will usually try to re deliver the next working day.Deliveries are Monday to Friday between 9 am to 5.30pm. The parcel will need to be signed for unless we recieve seperate delivery instructions from you, therefore if there are any days which are not convenient for you to accept delivery, please contact us when placing your order.Please note that only two attempted deliveries will be made but if the parcel is then returned to us, we will pass on the additional charge for the parcel to be redelivered to you at a later date.

  • What happens if my parcel arrives damaged?

    In the unfortunate event that the parcel arrives and is damaged in transit you must sign for the parcel as being damaged and advise us immediately or by 1pm the day after delivery, so that we can instigate a claim with the delivery company.A collection will be made for the damaged parcel and a replacement will be sent to you.

  • How can I track my purchase?

    Upon despatch you will be emailed a tracking number ,however if you have purchased a sample or a small quantity of fabric no tracking number will be advised as these will be sent by Royal Mail.